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Include your registered phone number (last 4 digits are enough) and a description of the issue — screenshots help.

My questions balance looks wrong — pull down to refresh Home; if it persists, email us with your purchase receipt from Google Play.
A purchase didn't arrive — Google Play sometimes takes a few minutes. Restart the app; if the pack still hasn't appeared within an hour, email us and we'll restore it.
The expert isn't replying — check your connection and try again; if our AI service is briefly busy you'll see a polite retry message.
Change my birth details — Profile → My details lets you edit or delete them anytime.
Delete my account — see Delete account & data.